Customer-Focused Station Design

Geoff Crowe

Sydney Metro Northwest is Stage 1 of Sydney Metro, Australia’s biggest public transport project. It will open in the first half of 2019 and will bring rail transport to Sydney’s fast-developing north-western suburbs.The new service will run from Cudgegong Road, near Rouse Hill, to Chatswood, with eight new stations, and the conversion five existing stations between Epping and Chatswood to metro standards.

This presentation illustrated how the designs of the eight new metro stations will set a new benchmark for rail stations in Australia, through the incorporation of contemporary technology such as platform screen doors and customer-focused design initiatives that will not only increase the comfort and convenience for users of the stations, but contribute to the building of new communities in this fast-growing region.

The three different station typologies used to suit the different station contexts are shown. These include elevated (viaduct), open-cut (submerged but open-air) and cut-and-cover (underground) configurations.

The presentation also included an overview of the public art program that forms an integral part of the station and precinct design, with use of colored glass in skylights and facades, and landscape planting and furniture in the public realm.

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